An individual point of view ✦ Everyday clothing. Your own way.
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Customer care

On its way.

What to know about shipping and delivery.

Three points to check.

  1. Destination: confirm that the requested styles can be delivered to your location.
  2. Total cost: agree the shipping charge and any applicable taxes before payment.
  3. Timing: confirm the dispatch estimate and delivery service for your order.

Before an order is confirmed

Shipping availability depends on your destination and the items requested. Available delivery services, any shipping charge, and an estimated delivery window must be confirmed before payment. Entering an address does not confirm a shipment.

Your delivery details

Please provide your full name, street address, apartment or suite if applicable, city, region, postal code, and country. A phone number can help with delivery questions.

Dispatch & tracking

Where tracking is available, the dispatch confirmation will include the carrier and tracking reference. An order request or address review is not a dispatch notification.

International delivery

Destination availability and any applicable import charges must be established before you agree to an order. A country appearing in the address form does not guarantee that shipping to that country is available.

Need to make a change?

Contact us with your order reference as soon as possible. Address changes depend on whether an order has already been dispatched. See contact us.

A delivery question?

Have your order reference, delivery postcode and tracking reference ready. Tell us whether you need an address correction, a tracking update or help with a delivered parcel.

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A closer look

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